The benefits of remote monitoring of critical infrastructure is relatively obvious to the people who count on them – more reliable uptime and fewer disruptions. As a value-added reseller or systems integrator who maintain those systems, you can leverage remote monitoring to secure and grow your business.
The world of value-added resellers and systems integrators is evolving quickly. The hardware side of the business is getting commoditized and margins are falling accordingly. Industry consolidation is creating some large players and others are staying independent building on their strengths. The growth and focus is on higher-margin professional services and recurring revenue.
Remote monitoring is an enabler for you to:
- Sell service contracts for existing systems and new as you deploy
- Build “stickiness” with customers
- Create recurring revenue streams based on professional services margins
- Reduce truck rolls for unplanned service calls – know before you roll
- Know of issues before your customer
- Pre-empt problems by seeing trending issues before they impact your customer
- Ultimately differentiate your company from others big or small
- Remote monitoring – so you have visibility without waiting for customers to advise you of issues
- Preventative maintenance – regular equipment checks done quarterly, semi-annually or annually
- Break-fix – service calls to address issues usually with committed response times
Topics: Remote Monitoring, Wireless Transmitter

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